Terms & Conditions

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how the Karratha Visitor Centre handles and protects your PII in accordance with commonly accepted privacy principles. The Karratha Visitor Centre reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation.

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
The Karratha Visitor Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking.
• Contact www.karrathavisitorcentre.com.au
The Karratha Visitor Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
The Karratha Visitor Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.karrathavisitorcentre.com.au may be used to:
• Purchase our products or services
Information collected when you purchase from www.karrathavisitorcentre.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
The Karratha Visitor Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Bookable product suppliers
The Karratha Visitor Centre provides the guest name, telephone number, address and email address for each booking made to the relevant Bookable product suppliers supplier. Our Bookable product suppliers require this information for the booking and if they need to contact you about the booking. Although the Karratha Visitor Centre offers products from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose product you purchase.
• Legal obligations
The Karratha Visitor Centre may be required by law to disclose information provided by you to www.karrathavisitorcentre.com.au for the purposes of obtaining products or services from  www.karrathavisitorcentre.com.au may also disclose information against someone who poses a threat to www.karrathavisitorcentre.com.au interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
www.karrathavisitorcentre.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at any time you would like to alter the PII you provided to www.karrathavisitorcentre.com.au, please contact us.
• General
If at any time you wish to enquire about any of your PII that is stored by www.karrathavisitorcentre.com.au please contact us.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Online bookings with a $0 display anywhere in the booking will not be honored. Quotes are an estimate only and are subject to availability and pricing at the time of booking.

The Karratha Visitor Centre (KVC) acts as a booking agent for its members. As such it will accept no liability for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our booking service or any products or services
Tour operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.


To be entitled to a refund, cancellation must be made within 48 hours of booking.

Cancellations of confirmed bookings (where payment has been made and within 48 hours of booking) excluding tours cancelled due to weather or other conditions must be made in writing and will attract a 15% fee by the Karratha Visitor Centre (inc. GST). An amendment fee of $11.00 will be charged for any alterations to any confirmed bookings. The operator may also charge a cancellation fee.

We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property/service, or for any reason beyond our control.

Tour operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

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